ShareFile StorageZones Controller Security Update for CVE-2023-24489

Description of Problem

A vulnerability has been discovered in the customer-managed ShareFile storage zones controller which, if exploited, could allow an unauthenticated attacker to remotely compromise the customer-managed ShareFile storage zones controller.

This vulnerability affects all currently supported versions of customer-managed ShareFile storage zones controller before version 5.11.24.

This bulletin only applies to customer-managed ShareFile storage zones controllers. Customers using ShareFile-managed storage zones in the cloud do not need to take any action.

The issue has been given the following identifier: 

CVE IDAffected ProductsDescriptionPre-requisitesCWECVSS
CVE-2023-24489Citrix Content CollaborationImproper resource control allows unauthenticated remote compromiseNetwork access to the ShareFile storage zones controllerCWE-2849.1

What Customers Should Do

This issue has been addressed in the following versions of the customer-managed ShareFile storage zones controller:

  • ShareFile storage zones controller 5.11.24 and later versions

Customers are required to upgrade to the fixed version.  

The latest version of ShareFile storage zones controller is available from the following location:

Instructions for upgrading the Storage Zones Controller are here:

All customer-managed ShareFile storage zones controllers versions prior to the latest version 5.11.24 have been blocked to protect our customers. Customers will be able to reinstate the storage zones controller once the update to 5.11.24 is applied.

Customers should shut down any machine that was running an affected version of the storage zones controller software.


ShareFile thanks Dylan Pindur of Assetnote for working with us to protect ShareFile customers.

What Citrix is Doing

Citrix is notifying customers and channel partners about this potential security issue through the publication of this security bulletin on the Citrix Knowledge Center at

Obtaining Support on This Issue

If you require technical assistance with this issue, please contact Citrix Technical Support. Contact details for Citrix Technical Support are available at

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Reporting Security Vulnerabilities to Citrix

Citrix welcomes input regarding the security of its products and considers any and all potential vulnerabilities seriously. For details on our vulnerability response process and guidance on how to report security-related issues to Citrix, please see the following webpage:


This document is provided on an “as is” basis and does not imply any kind of guarantee or warranty, including the warranties of merchantability or fitness for a particular use. Your use of the information on the document is at your own risk. Citrix reserves the right to change or update this document at any time. Customers are therefore recommended to always view the latest version of this document directly from the Citrix Knowledge Center.


2023-06-13 T 15:30:00ZCSAF Update
2023-06-13 T 12:30:00ZInitial Publication
2023-08-17 T 20:30:00ZUpdate recommendations to customers to include shutting down affected systems