Customer Service Hall of Shame
No. 1 AOL
No. 2 Comcast
No. 3 Sprint
No. 4 Capital One
No. 5 Time Warner Cable
No. 6 HSBC
No. 7 Qwest
No. 8 Abercrombie & Fitch
No. 9 Bank of America
No. 10 Citigroup
Doing Things Right
On the flip side of the coin, discount retailers and supermarkets continued to satisfy the public with their customer service as six retailers were recognized in the Hall of Fame. Grocers, in particular, stood out — with Trader Joe’s, Publix, Whole Foods and Costco all being ranked among the nation’s best companies for customer service.
Customer Service Hall of Fame
No. 1 USAA
No. 2 Trader Joe’s
No. 3 Netflix
No. 4 Amazon
No. 5 Nordstrom
No. 6 Publix
No. 7 Whole Foods
No. 8 Apple Computer
No. 9 Costco
No. 10 Southwest Airlines
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