A few days ago, I found an
interesting and dangerous situation that I would like to warn you about.
under attack from a weakness on their web site. It was a major intrusion
that needed immediate attention.
to contact anyone at the company to warn them about the problem.
tree” for support. When I finally got a human to answer, and I explained the
nature of the problem, and how it was time sensitive, the response I got was,
“Thanks for the information. Someone will get back to you in a WEEK!
(the people who answered the phone were not IT support!)
trained to do when an issue is called in? Do you train them and test the
process? Think about the issues if this was ransomware!! How long
would support have waited to call level 2 support? How much data would
your company lose while waiting for a ticket to even get to the proper person ?
that they can handle and respond to risks quickly in an appropriate
manner. Don’t become a victim!