Microsoft System Center 2012 Service Manager is the only product that can integrate across most of the System Center suite and Active Directory. Service Manager is a fast and reliable product that can create and maintain a dynamic service management database to enable interaction across the organization, both inside and outside the IT department, making it a very compelling product to many organizations.
This book is written with three different roles in mind: business and technical decision makers; IT architects; and Service Manager administrators. You can either read this book in its entirety from A to Z, or you can follow one of the learning paths below depending on your role:
Business and technical decision makers:
Chapter 1 Business reasons to choose Service Manager
Chapter 2 Deployment costs and non-IT usage
IT architects
Chapter 3 How to plan for Service Manager
Chapter 4 How to prepare for a Service Manager installation
Service Manager administrators
Chapter 5 Management packs
Chapter 6 Optimizing the Service Manager environment
Chapter 7 Service Manager configuration and customization
Down Load here