National Cyber Awareness System:
03/29/2018 01:00 PM EDT
Original release date: March 29, 2018The Internet Crime Complaint Center (IC3) has released an alert on tech support fraud.
Tech support fraud involves criminals claiming to provide technical support to fix problems
that don't exist. Their methods include placing calls, sending pop-ups, engaging misleading
lock screens, and sending emails to entice users to accept fraudulent tech support services.
Users should not give control of their computers or mobile devices to any stranger offering
to fix problems. NCCIC/US-CERT encourages users and administrators to refer to the
IC3 Alert and the NCCIC Tip on Avoiding Social Engineering and Phishing Attacks for more
information. If you believe you are a victim of a tech support scam, file a complaint with
the IC3 at www.ic3.gov.