FIX IT CENTER is a new location to help users get quick fixes to common problems. It is currently in a ‘soft launch’ beta stage.
Release site: http://fixitcenter.support.microsoft.com
Product info page: http://fixitcenter.support.microsoft.com/Portal/WhyFixIt
Getting started information: http://fixitcenter.support.microsoft.com/Portal/GetStarted
vChat agent for frequently asked questions: http://fixitcenter.support.microsoft.com/Portal/AskFixit
The scope of this first release is limited to client versions of Windows XP. Vista, and Windows 7 only (includes Media player and IE).
The release is available in 6 languages (English, Japanese, Simplified Chinese, French, Spanish, and German).
Remember Microsoft also has free support for Virus, Malware, and Failed service packs by calling 1-866-pc safety